Notes from a Tony Robbins’ podcast where he interviews Danny Meyers: https://www.tonyrobbins.com/podcasts/from-hot-dog-cart-to-hospitality-empire/ “Hospitality Quotient”: as opposed to simply IQ or EQ 1. Kindness and Optimism (‘…skeptics and cynics don’t usually care how other people feel’)2. Intellectual Curiosity3. Work Ethic4. Empathy5. Self Awareness6. Integrity Danny says the above cannot be taught and trained, but can be detected through interviews. Interesting hiring practices at Southwest Airlines and Zappos. Danny says that when he gives a talk about company vision and values etc, usually there are a couple people who fall asleep etc. He makes sure that he adds at the end that…
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